Attendance & Class Policy

1. Punctuality & Joining

To maximize learning benefits and minimize disruption to group discussions, students must join sessions on time:

• Join Early: We recommend logging into the Zoom waiting room 5 minutes prior to class time.
• Late Access: Students arriving more than 10 minutes late will not be admitted to the class. This maintains classroom focus and avoids distracting other students during collaborative sprints.

2. Internet & Technical Prep

Technical reliability is key to effective virtual peer collaboration. Parents must ensure:

• A broadband internet connection with adequate speeds to support continuous high-quality video streaming.
• Webcams and microphones must remain enabled and active throughout the session. We teach confidence and communication; coaches must see and hear students to provide feedback.
• Device software (Zoom client) is kept updated.

3. Required Class Materials

4. Quiet Learning Spaces

Students must join class from a quiet, distraction-free environment:

• No background noise (televisions, loud conversation, playing music).
• A dedicated study desk and ergonomic chair.
• No other children or siblings playing in the immediate background.
• Use of headphones with built-in microphones is strongly encouraged.

5. Make-up Class Rules

If a student must miss a class due to illness or family emergency:

• Parents can request a make-up class to join a parallel batch of the same level/topic, subject to slot availability.
• A maximum of two (2) make-up sessions are allowed per 36-class level block.
• Make-up classes must be completed within 14 days of the missed class.

6. Class Recordings

To support review and student safety:

• Classes are recorded for safety audits and to allow absent students to catch up on the coach's key explanations.
• Recordings are made available within 24 hours in the parent portal and are automatically deleted after 30 days.
• Parents and students are strictly prohibited from copying, download-sharing, or posting class recordings online.

7. Rescheduling Policies

For scheduled individual demo sessions or standard classes, parents must provide a minimum of 24 hours' notice to reschedule. Rescheduling requests made within 24 hours of the slot will be marked as a missed class and will count towards the make-up quota.